Privacy Policy

Drmartoms Privacy Policy

Drmartoms ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (the "Site"), purchase our products (including boots, shoes, and kids' shoes), or interact with our customer service. By using the Site or engaging with our services, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically generated when you use the Site. The types of information we collect include:

1.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, and shipping/billing address (to process orders, deliver products, and communicate with you).
  • Payment Information: Credit/debit card details, bank account information, or other payment method details (collected and processed by our third-party payment processors; we do not store full payment card information).
  • Order-Related Information: Order number, product selections, size preferences, and purchase history (to fulfill orders, track shipments, and provide post-purchase support).
  • Account Information: If you create an account on the Site, we collect your username, password (encrypted), and any preferences you set (e.g., saved shipping addresses, order notifications).
  • Communication Data: Information from your emails, messages, or calls with our customer service team (to respond to inquiries, resolve issues, and improve our service).

1.2 Automatically Collected Information

  • Device and Usage Data: IP address, browser type, operating system, device model, and information about how you navigate the Site (e.g., pages visited, time spent, links clicked).

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:
  • Fulfill Orders: Process your purchases, arrange shipping, and provide order updates (e.g., dispatch confirmations, delivery tracking).
  • Provide Customer Service: Respond to your questions, resolve issues (e.g., returns, refunds), and assist with order modifications.
  • Improve Our Services: Analyze usage data to enhance the Site’s functionality, optimize product offerings (e.g., based on size preferences or popular styles), and improve the shopping experience.
  • Communicate With You: Send important updates (e.g., order delays, policy changes) and, with your consent, promotional content (e.g., new product launches, discounts). You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails.
  • Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities (e.g., verifying payment information, monitoring for suspicious order patterns).
  • Comply With Legal Obligations: Fulfill tax, shipping, and other regulatory requirements (e.g., retaining order records for legal purposes).

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted partners who assist us in operating our business, provided they agree to protect your data:
  • Payment Processors: Third-party companies (e.g., credit card processors) that handle payment transactions on our behalf. These processors only receive the information needed to process payments (e.g., card number, billing address) and are prohibited from using it for other purposes.
  • Shipping and Logistics Providers: Courier services (e.g., postal services, international carriers) that deliver your orders. We share your shipping address and contact information to ensure timely delivery.
  • Customer Service Providers: Third-party teams that assist with responding to customer inquiries (e.g., email support). These providers only access the information necessary to resolve your request.
  • Legal and Regulatory Authorities: We may disclose your information if required by law (e.g., court order, government request) or to protect our rights, property, or safety, or the rights of others.

4. How We Protect Your Information

We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:
  • Encryption: Sensitive data (e.g., payment information, account passwords) is encrypted using industry-standard protocols (e.g., SSL/TLS) when transmitted over the internet.
  • Secure Storage: We store personal information on secure servers with restricted access, and we regularly update our security systems to address emerging threats.
  • Access Controls: Only authorized employees and third-party partners (who have signed confidentiality agreements) can access your information, and only for the purposes outlined in this Policy.
While we take steps to protect your data, no security measure is completely foolproof. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

5. Your Rights Regarding Your Information

You have certain rights regarding your personal information, subject to applicable data protection laws:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a outdated shipping address).
  • Erasure: Request the deletion of your personal information, unless we are required to retain it for legal or business purposes (e.g., order records).
  • Restriction: Ask us to limit how we use your information (e.g., if you dispute the accuracy of the data).
  • Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., to transfer to another service provider).
  • Opt-Out: Withdraw consent for promotional communications (e.g., marketing emails) at any time.
To exercise these rights, please contact us at [email protected] with your request. We will review your inquiry and respond within a reasonable timeframe (as required by law).

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. For example:
  • Order-Related Data: We keep order records (including contact and payment details) for the period required by tax and regulatory laws (typically 7 years).
  • Account Information: If you create an account, we retain your data until you request account deletion.
  • Usage Data: Automatically collected data (e.g., device information) is retained for a limited period (usually 12 months) unless needed for security or service improvement.
After the retention period, we securely delete or anonymize your information so it can no longer be associated with you.

7. Third-Party Links

The Site may contain links to third-party websites (e.g., social media platforms, payment providers). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites, and we recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our products are intended for general audiences, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child under 13 without parental consent, we will promptly delete the data. If you believe your child has provided us with information, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the revised Policy on the Site. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: